OptionalcaseAssignNotificationTemplate
caseAssignNotificationTemplate?: string
OptionalcaseAutoProcUser
caseAutoProcUser?: boolean
OptionalcaseCloseNotificationTemplate
caseCloseNotificationTemplate?: string
caseCommentNotificationTemplate?: string
OptionalcaseCreateNotificationTemplate
caseCreateNotificationTemplate?: string
OptionalcaseFeedItemSettings
OptionalcaseFeedReadUnreadLtng
caseFeedReadUnreadLtng?: boolean
OptionalcaseMergeInLightning
caseMergeInLightning?: boolean
OptionalcloseCaseThroughStatusChange
closeCaseThroughStatusChange?: boolean
OptionaldefaultCaseFeedLayoutOn
defaultCaseFeedLayoutOn?: boolean
OptionaldefaultCaseOwner
defaultCaseOwner?: string
OptionaldefaultCaseOwnerType
defaultCaseOwnerType?: string
OptionaldefaultCaseUser
defaultCaseUser?: string
OptionalemailActionDefaultsHandlerClass
emailActionDefaultsHandlerClass?: string
OptionalenableCaseFeed
enableCaseFeed?: boolean
OptionalenableCaseSwarming
enableCaseSwarming?: boolean
OptionalenableCollapseEmailThread
enableCollapseEmailThread?: boolean
OptionalenableDraftEmails
enableDraftEmails?: boolean
OptionalenableEarlyEscalationRuleTriggers
enableEarlyEscalationRuleTriggers?: boolean
OptionalenableEmailActionDefaultsHandler
enableEmailActionDefaultsHandler?: boolean
OptionalenableEmailContactOnCasePost
enableEmailContactOnCasePost?: boolean
OptionalenableEscalateQfiToCaseInternal
enableEscalateQfiToCaseInternal?: boolean
OptionalenableEscalateQfiToCaseNetworks
enableEscalateQfiToCaseNetworks?: boolean
OptionalenableExtNetworksCaseFeedEnabled
enableExtNetworksCaseFeedEnabled?: boolean
OptionalenableMultiLangSolnSrchCSS
enableMultiLangSolnSrchCSS?: boolean
OptionalenableMultiLangSolnSrchPKB
enableMultiLangSolnSrchPKB?: boolean
OptionalenableMultiLangSolution
enableMultiLangSolution?: boolean
OptionalenableSolutionCategory
enableSolutionCategory?: boolean
OptionalenableSolutionInlineCategory
enableSolutionInlineCategory?: boolean
OptionalenableSolutionShortSummary
enableSolutionShortSummary?: boolean
OptionalenableSuggestedArticlesApplication
enableSuggestedArticlesApplication?: boolean
OptionalenableSuggestedArticlesCustomerPortal
enableSuggestedArticlesCustomerPortal?: boolean
OptionalenableSuggestedArticlesPartnerPortal
enableSuggestedArticlesPartnerPortal?: boolean
OptionalenableSuggestedSolutions
enableSuggestedSolutions?: boolean
OptionalescalateCaseBefore
escalateCaseBefore?: boolean
OptionalfullName
fullName?: string
OptionalgenericMessageEnabled
genericMessageEnabled?: boolean
OptionalkeepCaseMergeRecords
keepCaseMergeRecords?: boolean
OptionalkeepRecordTypeOnAssignmentRule
keepRecordTypeOnAssignmentRule?: boolean
notifyContactOnCaseComment?: boolean
OptionalnotifyDefaultCaseOwner
notifyDefaultCaseOwner?: boolean
notifyOwnerOnCaseComment?: boolean
OptionalnotifyOwnerOnCaseOwnerChange
notifyOwnerOnCaseOwnerChange?: boolean
OptionalpredictiveSupportEnabled
predictiveSupportEnabled?: boolean
OptionalshowEmailAttachmentsInCaseAttachmentsRL
showEmailAttachmentsInCaseAttachmentsRL?: boolean
OptionalshowFewerCloseActions
showFewerCloseActions?: boolean
OptionalsystemUserEmail
systemUserEmail?: string
OptionaluseSystemEmailAddress
useSystemEmailAddress?: boolean
OptionaluseSystemUserAsDefaultCaseUser
useSystemUserAsDefaultCaseUser?: boolean
OptionalvisibleInCssCheckbox
visibleInCssCheckbox?: boolean